5 tips – How to improve customer satisfaction!
Your customers are key to your business. Their satisfaction can be a significant factor as to whether or not they choose to stay…
Care of — Den relationsbyggande säljtjänsten. Vi jobbar med relationer och sälj. Allt vi gör, gör vi för att hjälpa säljavdelningar bygga, stärka eller vårda kundrelationer. Vi erbjuder fysiska och digitala säljfrämjande tjänster som motiverar säljkårer samt strukturerar och förbättrar ditt dagliga säljarbete. Vi utmanar våra kunder till att nå större mål. Och visst, det är inte alltid lätt att pusha gränserna, men det är det som gör oss till mer än en CRM-leverantör. Låt oss spränga glastaken tillsammans!
But what is CRM?
CRM is an acronym for Customer Relationship Management, in other words it means that it’s a system that helps you manage interactions and build better relationships with both potential customers and existing ones. With a CRM you will have a more structured and organized workflow. It can remind you of important tasks, identify important sales opportunities and keep track of campaigns.
But how is it structured and what kind of data is relevant to import and where?
A CRM gives you the tools to organize your leads, prospects and customers. A CRM is usually structured in form of different features and categories.
Find some examples of features and categories below.
This is where you add all your customer accounts. Examples of information to add to each account can be company details, contact information and historical information such as email correspondence and orders.
This acts sort of as a subcategory to accounts where you have all information about individuals that are connected to a customer account. The kind of information that you would add to every contact may be the job-title, contact information and your historical timeline with the individual.
Activities are often connected to the CRM calendar. An activity can be used to schedule important tasks such as phone calls, meetings, follow-ups, emails etc with your customers.
An Opportunity, sometimes called a pipeline, is a potential deal. Opportunities helps you keep track of the progress of the deal, potential value, decision dates etc.
Leads are contacts, companies and organizations not yet qualified. A Lead is most of the time someone you have yet to contact.
A CRM can also have many other different features. Others may be Analyses, Dashboards, integrations, projects etc.
Care of CRM’s CRM-system – Cirrus has all the above features and many more. Cirrus allows you to analyze different kinds of data such as sales and projects, making it easy keeping track and get a forecast of what the future may hold in store for your business.
Read more about Cirrus here: https://careofcrm.com/produkten/
If you have a business and want to streamline customer relationships, then yes, you should have a CRM. A CRM…